VICTORY MEDICAL ALLIANCE

Medical Billing & Practice
Management Solutions

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WHAT WE DO

IMPROVE CASH FLOW,
LOWER EXPENSES!

Victory Medical Alliance is a trusted provider of comprehensive billing services and practice management solutions designed to meet the needs of independent medical and dental practices. By handling revenue cycle management, Victory Medical Alliance frees up the health care providers to focus on what matters most – patient care.  Our unique approach to medical billing combines advanced technology with personalized service that is customer focused and exceptional. By working closely with health care providers, we ensure a smooth, efficient billing process, resulting in improved cash flow and reduced administrative stress for the clinics we serve.

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Our Services

Trusted Partner for billing and practice management solutions
medical billing

We offer a total billing solution. We offer full practice management and billing solutions. We can provide hundreds of reports.

MEDICAL BILLING

We offer full practice management and billing solutions. Our services include:

  • Process primary, secondary, tertiary insurance claims.

  • Follow up with insurance (primary/secondary).

  • Post payments to insurance and patient accounts.

  • Track unpaid claims and send Letters of Medical Necessity when necessary.

  • Provide notification regarding any "Incomplete Claims" which were unable to be processed as a result, or when additional information is required by the insurance carrier to adjudicate claims.

  • Follow up on patients' payments and generate patient statements.

  • Receive monthly and annual financial analysis and review of medical codes.

  • Process Workers Compensation, Rehab, DME Claims with attachments.

  • Provide you with comprehensive reports: We can provide you with highly detailed reports with colorful analysis charts and graphics tracking the status of every claim and showing the level of productivity of your practice.

​We begin each relationship by understanding our customer's needs. Open communication and transparency are at every stage of the partnership. We listen to our customers and take a proactive role to improve each client's business. We understand how important your work is and know we can play a significant role in helping you meet your day-to-day challenges.

LEARN MORE
DENTAL BILLING

Save time & money with our advanced billing and practice management solutions. Process and follow up on all insurance claims

DENTAL BILLING

Save time & money with our advanced billing and practice management solutions

  • Process and follow up on all insurance claims
  • Post payments to insurance and patient accounts
  • Track unpaid claims and challenge rejections
  • Generate patient statements and track payments
  • Provide detailed reports!
LEARN MORE
credentialing

We ensure that your office obtains its credentials accurately, on time, and with the least amount of hassle.

CREDENTIALING

WE HELP YOU OBTAIN RELEVANT CREDENTIALS ACCURATELY AND IN A TIMELY FASHION. 

Are you frustrated with credentialing or just too busy to do it yourself? Let us help you get this important process done right.

​We are here to ensure that your office obtains its credentials accurately and on time. We have the experience and knowledge you need to get through the process with the least headache and amount of worry. Our costs are reasonable, too.

​We know how important credentialing is to your practice. Don't waste your valuable time trying to find a better credentialing service. We have the experience and knowledge you need to have confidence that your credentialing is being done right. We care about each of our clients - and we would be happy to help you.

​We are able to perform credentialing for all medical plans, Medicare, hospitals, and other facility privileges, as well as other applications that need credentialing data.

LEARN MORE
medical billing

We offer a total billing solution. We offer full practice management and billing solutions. We can provide hundreds of reports.

MEDICAL BILLING

We offer full practice management and billing solutions. Our services include:

  • Process primary, secondary, tertiary insurance claims.

  • Follow up with insurance (primary/secondary).

  • Post payments to insurance and patient accounts.

  • Track unpaid claims and send Letters of Medical Necessity when necessary.

  • Provide notification regarding any "Incomplete Claims" which were unable to be processed as a result, or when additional information is required by the insurance carrier to adjudicate claims.

  • Follow up on patients' payments and generate patient statements.

  • Receive monthly and annual financial analysis and review of medical codes.

  • Process Workers Compensation, Rehab, DME Claims with attachments.

  • Provide you with comprehensive reports: We can provide you with highly detailed reports with colorful analysis charts and graphics tracking the status of every claim and showing the level of productivity of your practice.

We can provide hundreds of reports.

​We begin each relationship by understanding our customer's needs. Open communication and transparency are at every stage of the partnership. We listen to our customers and take a proactive role to improve each client's business. We understand how important your work is and know we can play a significant role in helping you meet your day-to-day challenges.

LEARN MORE
DENTAL BILLING

Save time & money with our advanced billing and practice management solutions. Process and follow up on all insurance claims

DENTAL BILLING

Save time & money with our advanced billing and practice management solutions

  • Process and follow up on all insurance claims
  • Post payments to insurance and patient accounts
  • Track unpaid claims and challenge rejections
  • Generate patient statements and track payments
  • Provide detailed reports!
LEARN MORE
credentialing

We ensure that your office obtains its credentials accurately, on time, and with the least amount of hassle.

CREDENTIALING

WE HELP YOU OBTAIN RELEVANT CREDENTIALS ACCURATELY AND IN A TIMELY FASHION. 

Are you frustrated with credentialing or just too busy to do it yourself? Let us help you get this important process done right.

​We are here to ensure that your office obtains its credentials accurately and on time. We have the experience and knowledge you need to get through the process with the least headache and amount of worry. Our costs are reasonable, too.

​We know how important credentialing is to your practice. Don't waste your valuable time trying to find a better credentialing service. We have the experience and knowledge you need to have confidence that your credentialing is being done right. We care about each of our clients - and we would be happy to help you.

​We are able to perform credentialing for all medical plans, Medicare, hospitals, and other facility privileges, as well as other applications that need credentialing data.

LEARN MORE
ELECTRONIC FUNDS TRANSFER

EFT allows for the electronic transfer of funds from your patient's bank account directly into your account!

ELECTRONIC FUNDS TRANSFER

IMPROVE PATIENT BILLING WITH EFT!

The waiting room is overflowing with patients, but so are your overdue receivables. More than 30 percent of Americans don't have health insurance. Those that do still often pay 20 percent. Many doctors don't collect 50 percent of the monies owed to them. Indeed, one doctor said 69 percent of his receivables were more than 90 days past due. Many doctors often carry tens of thousands of dollars on their books, knowing there's a good chance they'll never see this money.

​WE CAN HELP!

​EFT allows for the electronic transfer of funds from your patient's bank account directly into your account! This electronic transfer process is also known by the following names: Funds Sweep, Direct Debit, Direct Credit, and Direct Deposit, Automatic Checking, Automatic Payment, ACH Processing, etc.

EFT MEANS ON-TIME PAYMENT
No waiting for patients to write a check. The patient's account is debited on the due date. Funds are then deposited directly into the clinic's bank account. No more "check is in the mail" excuses.

​EFT MEANS LESS PAPERWORK
EFT reduces the need to stuff envelopes and mail invoices. EFT also means no opening of envelopes and running to the bank to make deposits.

​EFT PROVIDES NSF CONTROL
Returned items are immediately identified and resubmitted electronically.

​EFT IS SAFE
Payments can be made on specified dates and for specified amounts and are electronically tracked.

​EFT IS AUTOMATIC & CONVENIENT
Once information is set up in the software, the collection of funds becomes automated. Our processing center does all the work and deposits the collected funds automatically into your bank account.

LEARN MORE
WELL CARE SERVICES

As a well-care service provider, we manage your outreach program to help maintain communication with your patients.

WELL CARE SERVICES

INCREASE PATIENT LOYALTY AND REFERRALS!

As a well-care service provider, we manage your outreach program to help maintain communication with your patients. We provide great public relations services designed to increase patient loyalty and promote referrals. Our service consists of letters, postcards, and emails to remind patients of their need for various services, such as check-ups, testing, immunizations, etc. We can also send greeting and birthday cards. We maintain a positive relationship with your clients that goes beyond treatment in your office.

The program provides the following benefits:

  • Promotes and Maintains Patient Relationships

  • Keeps Office Staff Focused on Helping Care For Patients

  • Builds the Medical Practice and Increases Profits

  • Complements Any Existing Customer Care Programs

  • Pays For Itself As Patients Respond To The Program

  • Gives The Doctor More Time To Be A Doctor

LEARN MORE
Creative collection Solutions

We wish to provide you is the ability to close the book on every insurance claim by utilizing this service only on those specific claims.

CREATIVE COLLECTION

IMPROVE CASH FLOW WITH SMART COLLECTIONS!

In most practices a small percentage of claims do not get resolved and can be difficult to conclude.

​You typically file tracers and make phone calls to the insurance companies but, unfortunately, receive a marginal response. This small percentage of claims may remain uncollected for months! Since you are not setup as a collection agency to deal with these unpaid accounts, you're often faced with two difficult choices. Write off the unpaid accounts or refer them to a hard-core collection agency. In which case your practice loses 35 to 50 percent of the value of the claim. Additionally, your practice will most likely lose the patient as a client. Harsh collection measures usually result in the loss of patient goodwill.

​In summary, what we wish to provide you is an ability to close the book on every insurance claim by utilizing this service only on those specific claims requiring this type of additional effort. We will provide this at a fee which frankly is not possible for your practice or your staff to approach, not even considering the impact and effectiveness of our national collection program.​

RECOVER MONEY FASTER:
Unlike other collection agencies, past-due accounts are instructed to pay you directly. You collect from both patients and insurance companies.

​SAVE ON INTERNAL & COLLECTION COSTS:
Reduce internal costs by as much as 30% and your collection costs by as much as 50% by using our collection system.

​RETAIN CONTROL, PATIENT LOYALTY & GOODWILL:
You decide when to start collection activity, when to stop, and how you want each account handled; diplomatically or intensively.

LEARN MORE
ELECTRONIC FUNDS TRANSFER

EFT allows for the electronic transfer of funds from your patient's bank account directly into your account!

ELECTRONIC FUNDS TRANSFER

IMPROVE PATIENT BILLING WITH EFT!

The waiting room is overflowing with patients, but so are your overdue receivables. More than 30 percent of Americans don't have health insurance. Those that do still often pay 20 percent. Many doctors don't collect 50 percent of the monies owed to them. Indeed, one doctor said 69 percent of his receivables were more than 90 days past due. Many doctors often carry tens of thousands of dollars on their books, knowing there's a good chance they'll never see this money.

​WE CAN HELP!

​EFT allows for the electronic transfer of funds from your patient's bank account directly into your account! This electronic transfer process is also known by the following names: Funds Sweep, Direct Debit, Direct Credit, and Direct Deposit, Automatic Checking, Automatic Payment, ACH Processing, etc.

EFT MEANS ON-TIME PAYMENT
No waiting for patients to write a check. The patient's account is debited on the due date. Funds are then deposited directly into the clinic's bank account. No more "check is in the mail" excuses.

​EFT MEANS LESS PAPERWORK
EFT reduces the need to stuff envelopes and mail invoices. EFT also means no opening of envelopes and running to the bank to make deposits.

​EFT PROVIDES NSF CONTROL
Returned items are immediately identified and resubmitted electronically.

​EFT IS SAFE
Payments can be made on specified dates and for specified amounts and are electronically tracked.

​EFT IS AUTOMATIC & CONVENIENT
Once information is set up in the software, the collection of funds becomes automated. Our processing center does all the work and deposits the collected funds automatically into your bank account.

LEARN MORE
WELL CARE SERVICES

As a well-care service provider, we manage your outreach program to help maintain communication with your patients.

WELL CARE SERVICES

INCREASE PATIENT LOYALTY AND REFERRALS!

As a well-care service provider, we manage your outreach program to help maintain communication with your patients. We provide great public relations services designed to increase patient loyalty and promote referrals. Our service consists of letters, postcards, and emails to remind patients of their need for various services, such as check-ups, testing, immunizations, etc. We can also send greeting and birthday cards. We maintain a positive relationship with your clients that goes beyond treatment in your office.

The program provides the following benefits:

  • Promotes and Maintains Patient Relationships

  • Keeps Office Staff Focused on Helping Care For Patients

  • Builds the Medical Practice and Increases Profits

  • Complements Any Existing Customer Care Programs

  • Pays For Itself As Patients Respond To The Program

  • Gives The Doctor More Time To Be A Doctor

LEARN MORE
HIPPA

As healthcare organizations strive to leverage the Internet, they need to deploy a security architecture to meet government regulations

HIPAA

How Does HIPAA Affect Your Practice? How to Become Compliant?

​To address these security concerns in the healthcare and electronic field, the United States Congress passed HIPAA "The Health Insurance Portability and Accountability Act", a set of standards that simplify electronic transactions and define minimum requirements for network security. As healthcare organizations strive to leverage the Internet, they need to deploy a security architecture to meet government regulations and ensure the trust of patients.

​The Administrative Simplification section of HIPAA is designed to improve the efficiency and effectiveness of the healthcare system by standardizing the electronic data for specified administrative and financial transactions while protecting the security and confidentiality of that information.

​As a health care provider it is important to implement HIPAA and keep it's policies current as well as provide annual training to employees. It is advisable that you create forms informing your patients about office policies in regards to their medical information.

Such forms should include:

  • Place where their files are stored

  • Who has access to their files

  • Name, address, and contact information of your billing service

  • Name of the healthcare clearinghouse claims are processed through

  • Method of transmission of claims

​Our company can help you establish HIPAA Compliance:

  • Create Employee and Patient Forms

  • Establish Employee Computer Policy

  • Disaster Recovery Plan

  • Off-Site Data Backup

  • Contingency Operations Plan

  • Annual HIPAA Training

  • Employee Computer Monitoring Software

LEARN MORE
Document Management

We solve your records storage problems. We scan and store your historic records and documentation.

DOCUMENT MANAGEMENT

SOLVE YOUR RECORDS STORAGE PROBLEMS!

Scanning and Storing Historical Records - Most doctors usually have a warehouse full of old medical records that are costing them money to keep stored. We scan these documents and store them on digital media for our clients to access and retrieve easily at any time.

  • Here are a few benefits of this service:

  • The entire system of paper documents is old-fashioned

  • Avoids the expense of excessive storage space

  • Speed up the process of finding records

  • More efficient way of filing

  • We can scan and archive your medical records daily

  • We can teach you how to scan, archive and manage your own records in house.

LEARN MORE
Remote Data Backup Solutions

Our Remote Backup System works like regular data backup software, with one important difference

REMOTE DATA BACKUP SOLUTIONS

BACK UP YOUR DATA SECURELY OFFSITE!

Our Remote Backup System works like regular data backup software, with one important difference: Instead of sending backups to a tape drive or other media attached to the computer, it sends the backup over the Internet, regular telephone lines, or other network connections to a secure backup server offsite. It does this at night while computers are not being used. Backups can also be done on-demand, any time.

​Most businesses put their lives on the line every night and don't realize it. With businesses depending more and more on the data stored in their computers, proper backups are becoming much more critical.

LEARN MORE
HIPPA

As healthcare organizations strive to leverage the Internet, they need to deploy a security architecture to meet government regulations

HIPAA

How Does HIPAA Affect Your Practice? How to Become Compliant?

​To address these security concerns in the healthcare and electronic field, the United States Congress passed HIPAA "The Health Insurance Portability and Accountability Act", a set of standards that simplify electronic transactions and define minimum requirements for network security. As healthcare organizations strive to leverage the Internet, they need to deploy a security architecture to meet government regulations and ensure the trust of patients.

​The Administrative Simplification section of HIPAA is designed to improve the efficiency and effectiveness of the healthcare system by standardizing the electronic data for specified administrative and financial transactions while protecting the security and confidentiality of that information.

​As a health care provider it is important to implement HIPAA and keep it's policies current as well as provide annual training to employees. It is advisable that you create forms informing your patients about office policies in regards to their medical information.

Such forms should include:

  • Place where their files are stored

  • Who has access to their files

  • Name, address, and contact information of your billing service

  • Name of the healthcare clearinghouse claims are processed through

  • Method of transmission of claims

​Our company can help you establish HIPAA Compliance:

  • Create Employee and Patient Forms

  • Establish Employee Computer Policy

  • Disaster Recovery Plan

  • Off-Site Data Backup

  • Contingency Operations Plan

  • Annual HIPAA Training

  • Employee Computer Monitoring Software

LEARN MORE
Document Management

We solve your records storage problems. We scan and store your historic records and documentation.

DOCUMENT MANAGEMENT

SOLVE YOUR RECORDS STORAGE PROBLEMS!

Scanning and Storing Historical Records - Most doctors usually have a warehouse full of old medical records that are costing them money to keep stored. We scan these documents and store them on digital media for our clients to access and retrieve easily at any time.

  • Here are a few benefits of this service:

  • The entire system of paper documents is old-fashioned

  • Avoids the expense of excessive storage space

  • Speed up the process of finding records

  • More efficient way of filing

  • We can scan and archive your medical records daily

  • We can teach you how to scan, archive and manage your own records in house.

LEARN MORE
Remote Data Backup Solutions

Our Remote Backup System works like regular data backup software, with one important difference

REMOTE DATA BACKUP SOLUTIONS

BACK UP YOUR DATA SECURELY OFFSITE!

Our Remote Backup System works like regular data backup software, with one important difference: Instead of sending backups to a tape drive or other media attached to the computer, it sends the backup over the Internet, regular telephone lines, or other network connections to a secure backup server offsite. It does this at night while computers are not being used. Backups can also be done on-demand, any time.

​Most businesses put their lives on the line every night and don't realize it. With businesses depending more and more on the data stored in their computers, proper backups are becoming much more critical.

LEARN MORE
Creative collection Solutions

We wish to provide you is the ability to close the book on every insurance claim by utilizing this service only on those specific claims.

CREATIVE COLLECTION

IMPROVE CASH FLOW WITH SMART COLLECTIONS!

In most practices a small percentage of claims do not get resolved and can be difficult to conclude.

​You typically file tracers and make phone calls to the insurance companies but, unfortunately, receive a marginal response. This small percentage of claims may remain uncollected for months! Since you are not setup as a collection agency to deal with these unpaid accounts, you're often faced with two difficult choices. Write off the unpaid accounts or refer them to a hard-core collection agency. In which case your practice loses 35 to 50 percent of the value of the claim. Additionally, your practice will most likely lose the patient as a client. Harsh collection measures usually result in the loss of patient goodwill.

​In summary, what we wish to provide you is an ability to close the book on every insurance claim by utilizing this service only on those specific claims requiring this type of additional effort. We will provide this at a fee which frankly is not possible for your practice or your staff to approach, not even considering the impact and effectiveness of our national collection program.​

RECOVER MONEY FASTER:
Unlike other collection agencies, past-due accounts are instructed to pay you directly. You collect from both patients and insurance companies.

​SAVE ON INTERNAL & COLLECTION COSTS:
Reduce internal costs by as much as 30% and your collection costs by as much as 50% by using our collection system.

​RETAIN CONTROL, PATIENT LOYALTY & GOODWILL:
You decide when to start collection activity, when to stop, and how you want each account handled; diplomatically or intensively.

LEARN MORE
GET TO KNOW US

MEET THE OWNERS!

Jairus McNealy is a solution-oriented critical thinker with a customer centric focus. He has 20+ years of sales and training experience in the medical device, hospital, pharmaceutical and health insurance industries.

Talicia McNealy is a dynamic and creative business leader, speaker and coach. She has amassed broad program management expertise in the healthcare and education arenas.

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in the community

FREQUENTLY ASKED
QUESTIONS

As often as you choose to! We personally recommend, however, that our clients send us their new billing consistently on either a daily or weekly basis.

We require the following...

New Patient Information Form

A copy of the patient's insurance card or WC ID card (front and back

A copy of the patient's written prescription (if applicable)

The patient's first superbill (treatment form)

We must first determine if the denial, whether in part or in full, is valid. If the denial is valid it must be written off. If the denial is not valid, as in many of the cases, we will request that the carrier reprocess the claim. Unfortunately, many carriers will require that the claim be resubmitted on paper via snail mail, and additional charges may be invoiced to your account as a result.

We will send out no more than four statements, and make follow up phone calls. After 120 days we recommend that the account be turned over to collection and that the patient be denied future treatments until their account has been paid. If you are not already affiliated with a collection agency near you, please let us know.
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PEOPLE SAY THE NICEST THINGS!

Highly Recommend VMA

Hines Primary Care started off with only taking cash payments for services rendered. After being introduced to Victory Medical Alliance, we now accept certain insurances, have had 100% successful paid claims.. I am very pleased with medical billing services provided by Victory Medical Alliance. Jairus and Talicia provided a detailed layout of their services during an informational session, I was very confident that they could handle the job. VMA has been very consistent, accessible, and prompt to answer all my questions.I highly recommend VMA for your medical billing.

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Charlene Hines

Hines Primary Care